Virtually all items are eligible for in-store pickup however quantity on hand may vary. In the event your order will not be eligible for in-store pickup at the time selected, a customer service representative will contact you.

You will receive a confirmation email letting you know that your order is ready for pickup. Orders are typically ready for pickup within 24 hours or less.

Yes! As long as they provide the order number, name, phone number, and email of the person who placed the order we will allow the pickup to take place.

Head into your selected store to pickup your order. Please bring your order confirmation email which includes your order number, and all information associated with your order.

Coupons are not currently accepted for curbside pickup orders. Valid site promotion codes may be used on eligible curbside pickup orders.

Orders not picked up within 7 days will be returned to stock and we will issue a refund. Refunds will only be made on the original form of payment and may take 3-5 business days to appear on your statement.

To cancel your order please use one of the following contact methods:

1. Online contact us form

2. Email support@petmax.ca

3. Call (905) 388-6422 as soon as possible.

You can return your purchase in-store or use our online returns portal at https://www.petmax.ca/a/return